Francis Peter S.J.
Soft skills and professional communication
Tata McGraw-Hill, 2012
 Buku Teks
Medicine : the self-help guide
general editors Michael Orme, Susanna Graham-Jones
Penguin Group, 1989
 Buku Referensi
Building a successful customer-service culture : a guide for library and information managers
edited by Maxine Melling; Joyce Little
Facet Publishing, 2004
 Buku Teks
Amri Hidayat, author
Pengembangan prototipe help desk system berbasis knowledge management
Fakultas Ilmu Komputer Universitas Indonesia, 2004
 UI - Skripsi (Membership)
Maxwell Budi Dharma, author
Desain help desk system yang menggunakan web interface
2001
 UI - Skripsi (Membership)
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