Manzila Izniardi Djomiy, author
Evaluasi dan Rekomendasi Kualitas Manajemen Layanan Teknologi Informasi Berbasis ITIL V3 dan COBIT 2019: Studi Kasus PT XYZ = Evaluation and Recommendations The Quality of Information Technology Services Based on ITIL V3 and COBIT 2019: Case Study in PT XYZ
Fakultas Teknik Universitas Indonesia, 2022
 UI - Tesis (Membership)
Rose, Peter S., author
Bank management and financial services
McGraw-Hill, 2008
 Buku Teks
Ni Luh Nicken Sumbariana Sugusta, author
Analisis corporate social responsibility dan service quality terhadap customer satisfaction dan pengaruhnya terhadap customer loyalty; studi kasus pada produk seluler XL (PT. XL Axiata, Tbk) = Analysis the effect of corporate social responsibility and service quality on customer satisfaction and the impact on customers loyalty; case study on XL cellular Ppoduct in PT. XL Axiata, Tbk.
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2011
 UI - Tesis (Open)
Sinkey, Joseph F., author
Commercial bank financial management: in the financial - services industry
Prentice-Hall, 1998
 Buku Teks
The Chartered Instituteof Management Accountans
Financial management in the family health services
CIMA, 1991
 Buku Teks
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