Herry Prabowo, author
Evaluasi tata kelola teknologi informasi dan rekomendasi perbaikan menggunakan cobit 5 studi kasus rumah sakit anak dan bunda harapan kita = Evaluation of information technoogi governance and recommendations improvement using cobit 5 a case study in rumah sakit anak dan bunda harapan kit
Fakultas Ilmu Komputer Universitas Indonesia, 2015
 UI - Tugas Akhir
Long, John O., author
ITIL® 2011 at a glance
[Springer, ], 2012
 eBooks
Yusri Syahrul Mujib, author
Kajian manajemen teknologi informasi aspek operasi layanan berdasarkan ITIL V3 dan COBIT 5 : Studi kasus Kementerian Sekretariat Negara = A Study of information technology management in aspect of service operation based on ITIL V3 and COBIT 5 : A case study Ministry of State Secretariat
Fakultas Ilmu Komputer Universitas Indonesia, 2015
 UI - Tugas Akhir
Cesilia Fidora, author
Perancangan service level agreement layanan teknologi informasi berbasis ITIL V3 2011 dan ISO 20000: studi kasus Badan Pemeriksa Keuangan Republik Indonesia = Designing service level agreement for information technology services based on ITIL V3 2011 and ISO 20000 Standard: a case study at The Audit Board of Republic of Indonesia / Cesilia Fidora
Fakultas Ilmu Komputer Universitas Indonesia, 2016
 UI - Tugas Akhir
Okky Andriawan Eka Putra, author
Perancangan service level agreement dan proses manajemen tingkat layanan teknologi informasi berbasis standar ISO 20000 dan ITIL v3 2011 pada perusahaan maskapai penerbangan kargo studi kasus PT ABC = Design of information technology service level agreement and service level management process based on ISO 20000 and ITIL v3 2011 in cargo airline companies: case study PT ABC
Fakultas Ilmu Komputer Universitas Indonesia, 2014
 UI - Tugas Akhir
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