Dwi Hermiyati Wahyuningsih, author
Pengaruh service quality terhadap service loyalty dalam upaya membangun customer experience = Service quality and its correlation with service loyalty in order to build customer experience at castrol bike point
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2014
 UI - Tesis (Membership)
Shinta Partiwi Yuliani, author
Analisis pengaruh kualitas pelayanan, kepuasan konsumen, dan Experiental Marketing terhadap Word of Mouth: studi kasus pada Taman Pengembangan Anak Makara Fakultas Psikologi Universitas Indonesia = the Effect of service quality , customer satisfaction, and experimental marketing toward Word of Mouth: case study Taman Pengembangan Anak Makara of Faculty of Psychology at Universitas of Indonesia
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2012
 UI - Skripsi (Open)
Adhitya Buwono, author
Pengaruh Switching Cost, Service Quality, Customer Satisfaction terhadap Customer Loyalty pada Provider GSM Berbasis Prabayar di Jakarta
Fakultas Eknonomi dan Bisnis Universitas Indonesia, 2010
 UI - Tesis (Open)
Bernaded Oka Anggarani, author
Pengaruh kualitas pelayanan terhadap kepuasan dan loyalitas pelanggan di laboratorium uji = The impact of service quality on customer satisfaction and loyalty in testing laboratory
Fakultas Teknik Universitas Indonesia, 2018
 UI - Tesis (Membership)
Hafizh Muhamad Boutros Hadianto, author
PENGARUH KUALITAS JASA DAN PRODUK TERHADAP INTENSI UNTUK MENGGANTI MEREK DENGAN MEDIASI KEPUASAN PELANGGAN (MEREK MOBIL HONDA DI JAKARTA DAN SEKITARNYA) = PRODUCT AND SERVICE QUALITY CONTRIBUTION TO CUSTOMER SATISFACTION IN RELATION TO SWITCHING BRANDS: THE HONDA AUTOMOBILE INDUSTRY IN JAKARTA AND SURROUNDING AREAS
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2017
 UI - Skripsi (Membership)
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