Bagus Wicaksono Aji, author
Hubungan antara service quality, customer satisfaction, customer loyalty dan word of mouth pelanggan minimarket Podjok Jakarta = A comparative study on relationship between service quality, customer satisfaction word of mouth and customer loyalty of customers minimarkets Podjok halal Jakarta
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2018
 UI - Skripsi (Membership)
Indira Prianda, author
Analisis strategi peningkatan loyalitas customer b2b e-commerce berdasarkan faktor image, perceived quality, perceived value, dan customer satisfaction: studi kasus: GMF Aerotrade di PT. GMF Aeroasia = Analysis of strategies to increase customer loyalty in b2b e-commerce based on image perceived quality perceived value and customer satisfaction factors: case study GMF Aerotrade in PT. GMF Aeroasia
Fakultas Teknik Universitas Indonesia, 2018
 UI - Skripsi (Membership)
Arya Maulana Wicaksana, author
Customer Participation in Service Process: Self-Service Technology Check-in = Partisipasi Pelanggan dalam proses layanan: Teknologi layanan check-in mandiri
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2021
 UI - Tesis (Membership)
Rahmah Syafira, author
Pengaruh Gamification Kuis Shopee terhadap Brand Loyalty melalui Customer Engagement dan Customer Satisfaction (Kasus pada E-commerce Shopee Indonesia) = The Effect of Gamification Kuis Shopee on Brand Loyalty through Customer Engagement and Customer Satisfaction (Case in E-commerce Shopee Indonesia)
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2019
 UI - Tesis (Membership)
Billy Muhammad Fadillah, author
Pengaruh Service Quality, Perceived Value pada Customer Satisfaction dan Loyalty di "Warunk Upnormal Jakarta" = The Effect of Service Quality, Perceived Value on Customer Satisfaction and Loyalty in "Warunk Upnormal Jakarta".
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2020
 UI - Tesis (Membership)
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