Adindha Anindhya Prameswari, author
Analisis pengaruh Service Quality (Technical and Functional Quality), Relationship Quality (Trust dan Commitment) terhadap Satisfaction (kepuasan) dan Loyality (loyalitas) pelanggan : studi kasus pada PT. Hutchison CP Telecommunications = Analysis Service Quality (Technical and Functional Quality), Relationship Quality (Trust and commitment) of satisfaction and loyalty : case study PT. Hutchison CP Telecommunications / Adindha Anindhya Prameswari
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2012
 UI - Tesis (Membership)
Syafrin Wirawan, author
Efektifitas Customer Relationship Management terhadap kepuasaan pelanggan : studi kasus pada PT. XYZ penyedia layanan jasa hygiene = The effectivness of customer relationship management towards customer satisfaction : case study of PT XYZ a hygiene service company / Syafrin Wirawan
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2012
 UI - Tesis (Membership)
Muhammad Bagus Trinugraha, author
Pengaruh hedonic value dan utilitarian value terhadap customer satisfaction dan customer loyalty pada pengguna layanan pemesanan penginapan Traveloka untuk generasi Z = Effects of hedonic value and utilitarian value to customer satisfaction and customer loyalty for Traveloka’s room reservation service on generation Z
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2022
 UI - Skripsi (Membership)
Putu Savitri Nariswari, author
Faktor-faktor yang mempengaruhi green product loyalty dengan peran moderasi green consciousness studi kasus konsumen wanita the body shop Indonesia = Factors affecting green product loyalty with moderating role of green consciousness study case the body shop Indonesia s women consumer
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2015
 UI - Skripsi (Membership)
Nita Theodora Bustan, author
Analisis pengaruh Service Recovery terhadap Customer Loyalty : studi kasus Carwash-Bengkel Autoklin = Analysis the effect of service recovery toward customer loyalty : case study on Carwash workshop-Autoklin
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2012
 UI - Skripsi (Membership)
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