Shantiana Rumiris P., author
Analisis pengaruh kualitas dan perceived value terhadap kepuasan pelanggan dan dampaknya terhadap minat perilaku: studi kasus unit rawat jalan rumah sakit swasta di Jakarta = Analysis the influences of perceived service quality and perceived value toward customer satisfaction and its impact on behavioral intention: a case study of private hospitals in Jakarta
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2012
 UI - Skripsi (Open)
Fawaz Imam Subkhi, author
Pengaruh rebranding terhadap loyalitas pelanggan melalui kepuasan pelanggan (Studi pada konsumen gojek di Jabodetabek) = The Effects of rebranding towards customer loyalty through customer satisfaction (Study Case on Gojek’s Consumers in Jabodetabek)
Fakultas Ilmu Administrasi Universitas Indonesia, 2020
 UI - Skripsi (Membership)
Naomi S, author
Pengaruh experiential marketing terhadap loyalitas pelanggan melalui kepuasan pelanggan pada Restaurant Namaaz Dining = The influence of experiential marketing on customer loyalty through customer satisfaction at Restaurant Namaaz Dining.
Fakultas Ilmu Administrasi Universitas Indonesia, 2020
 UI - Skripsi (Membership)
Budi Setiawan, author
Customer satisfaction index model on three level of socioeconomic status in bogor case study: customer satisfaction on branded cooking Ooil product
Management Research Center (MRC) Department of Management, Faculty of Economics, University of Indonesia and Philip Kotler Center, 2014
 Artikel Jurnal
Rachmawati, author
Analisis risiko kepuasan pelanggan sebagai dasar pendanaan investasi atas renovasi dalam rangka meningkatkan daya saing hotel (studi kasus hotel x) = Risk analysis of customer satisfaction as fundamental funding investment on renovation in order to improve hotel competitiveness (case study hotel x)
Fakultas Teknik Universitas Indonesia, 2015
 UI - Tesis (Membership)
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