Gultom, Jenny Rumondang, author
Analisis kepuasan pasien terhadap pelayanan rawat jalan di Poliklinik Rumah Sakit Azra tahun 2008
Fakultas Kesehatan Masyarakat Universitas Indonesia, 2008
 UI - Skripsi (Open)
Andi Deviriyanti Agung, author
Analisis Hubungan Kualitas Pelayanan Terhadap Kepuasan Pasien Poliklinik Obstetri dan Ginekologi di Rumah Sakit Muhammadiyah Taman Puring = Analysis of the Relationship between Service Quality and Patient Satisfaction in the Obstetrics and Gynecology Polyclinic at Muhammadiyah Taman Puring Hospital
Fakultas Kesehatan Masyarakat Universitas Indonesia, 2024
 UI - Tesis Membership
Lighter, Donald, author
Advanced performance improvement in health care : principles and methods
Jones and Bartlett Publishers,, 2011
 Buku Teks
Melati P. Putri, author
CRM di rumah sakit: analisis pengaruh dimensi pelayanan terhadap Kepuasan dan loyalitas pasien di RSUP Fatmawati dengan Structural Equation Modeling
Fakultas Teknik Universitas Indonesia, 2011
 UI - Skripsi (Open)
Naufal Hilmi Marzuq, author
Analisis Hubungan Kualitas Pelayanan dengan Tingkat Kepuasan dan Loyalitas Pasien JKN Berdasarkan Model Service Quality dan Net promoter score di RSU Sriwijaya Palembang = Analysis of Service Quality and Patient Satisfaction and Loyalty Based on the Service Quality Model and Net Promoter Score at Sriwijaya Hospital Palembang
Fakultas Kesehatan Masyarakat Universitas Indonesia, 2022
 UI - Tesis (Membership)
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