Evenson, Renee, 1951-, author
Customer service training 101: quick and easy techniques that get great results
American Management Association, 2011
 eBooks
Falcone, Paul, author
2600 phrases for setting effective performance goals: ready-to-use phrases that really get results
[American Management Association, ], 2012
 eBooks
Rony Sahat N., author
Praktek pelayanan pelanggan pada perusahaan berbasis customer relationship management (CRM) untuk peningkatan citra perusahaan (studi pada divisi customer care PT Cyberindo Aditama) = Customer service practical within company base on customer relationship management (CRM) to developing image company (study on division of customer care PT. Cyberindo Aditama)
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2005
 UI - Tesis (Membership)
Gabriela Anastasya Audrenia Pratiwi, author
Dapatkan Perasaan Warm Glow dari Membeli: Pengaruh Cause Related Marketing terhadap Repurchase Intention pada Aplikasi Pesan Antar Makanan yang Dimediasi oleh Customer Satisfaction = Get a Warm Glow Feeling from Buying : The Effect of Cause Related Marketing on Repurchase Intention in Food Delivery App with Customer Satisfaction as a Mediator
Fakultas Psikologi Universitas Indonesia, 2021
 UI - Skripsi (Membership)
Sandrina Denira, author
Pengaruh m-service quality terhadap e-repurchase intention melalui e-customer satisfaction pada aplikasi mobile uber = The effect of m-service quality toward e-repurchase intention through e-customer satisfaction: case study on uber mobile application
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2016
 UI - Skripsi (Membership)
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