Evenson, Ren`ee, author
Customer service training IOI: quick and easy techniques that get great results
Amacom, 2005
 Buku Teks
Evenson, Renee, 1951-, author
Customer service training 101: quick and easy techniques that get great results
American Management Association, 2011
 eBooks
Epstein, Robert, author
The big book of creativity games : quick, fun activities for jumpstarting innovation
McGraw-Hill, 2000
 Buku Teks
Behn, Robert D., author
Quick analysis for busy decision makers
Basic Books, 1982
 Buku Teks
Evenson, Renee, 1951-, author
Stock image customer service management training 101 : quick and easy techniques that get great results
Amacom, 2012
 Buku Teks
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