Evenson, Renee, 1951-, author
Stock image customer service management training 101 : quick and easy techniques that get great results
Amacom, 2012
 Buku Teks
Asherman, Ira G., author
Negotiation at work: maximize your team's skills with 60 high-impact activities
[American Management Association, ], 2012
 eBooks
OBrien, Jack
Next step - the real world : agressive tactics to get your professional life off to a fast start / by Jack O'Brean.
Kiplinger Books, 1999
 Buku Teks
Dictionary of spelling : get results!
Geddes & Grosset, 2003
 Buku Referensi
Deming, Vasudha Kathleen, author
The big book of leadership games : quick, fun activities to improve communication, increase productivity, and bring out the best in your employees
McGraw-Hill, 2004
 Buku Teks
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