Penerapan customer relationship management (CRM) pada aplikasi pengiriman pesan instan : studi kasus whatsapp, wechat, line, kakaotalk
Artikel Jurnal
A.J. Hartomo
Emulsi dan pangan instant ber-lesitin / oleh A. J. Hartomo, M. C. Widiatmoko
Andi, 1993
Buku Teks
Harris, Thomas E., author
Small group and team communication
Pearson, 2011
Buku Teks
Schneider, Arnold E., author
Organizational communication
McGraw-Hill, 1975
Buku Teks
Deetz, Stanley
Leading organizations through transition : communication and cultural change / Stanley Deetz, Sarah J. Tracy, Jennifer Lyn Simpson
Sage, 1999
Buku Teks
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