Battell, Chris, author
Effective listening: business skills
American Society for Training & Development, 2006
 eBooks
Battell, Chris, author
Effective listening: business skills
 eBooks
Scott, John, author
Effective management skills : what is a manager?
Spere British Institute of Management, 1984
 Buku Teks
Foster, John, author
Effective writing skills for public relations
Crest Publishing House, 2003
 Buku Teks
Atwood, Christee Gabour, author
Ultimate basic business skills: training an effective workforce
American Society for Training & Development, 2009
 eBooks
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