Wircenski, Jerry L., author
Make every presentation a winner: presentation skills & games
[American Society for Training and Development Press, American Society for Training and Development Press], 2005
 eBooks
DeForest, Holly, author
Mastering the art of feedback: business skills
[American Society for Training & Development Press, American Society for Training & Development Press], 2005
 eBooks
Holtz, Shel, author
Corporate conversations: a guide to crafting effective and appropriate internal communications
[American Management Association, ], 2004
 eBooks
Muhammad Ibrahim al-Nughaimish, author
Terampil mendengarkan: rahasia anda disukai siapa saja/Muhammad Ibrahim al-Nughaimish; penerjemah, Muhammad Zaenal Arifin
Zaman, 2011
 Buku Teks
Listening and human communication in the 21st century / edited by Andrew D. Wolvin
Wiley-Blackwell, 2010
 eBooks
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