Curtin, Steve, author
Delight your customers: 7 simple ways to raise your customer service from ordinary to extraordinary
[American Management Association, ], 2013
 eBooks
Aurelio Lopez-Tarruella
Google and the law: empirical approaches to legal aspects of knowledge-economy business models
T.M.C. Asser Press, 2012
 eBooks
Kofman, Fred, author
Conscious business: how to build value through values
Sounds True , 2006
 Buku Teks
Miletsky, Jay, author
201 Tips to start and build your own business
Course Technology Cengage Learning, 2010
 Buku Teks
Chen, Chris, author
The big book of six sigma training games: creative ways to teach basic DMAIC principles and quality improvement tools
McGraw-HIll , 2005
 Buku Teks
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