Aguinis, Herman, author
Performance management
Pearson Education International, 2009
 Buku Teks
Contemporary management
The McGraw-Hill Co. , 2006
 Multimedia
Contemporary management
McGaw-Hill; Irwin, 2006
 Multimedia
Williams, Chuck, author
Manajement = Management buku 1
Salemba Empat, 2001
 Buku Teks
Weaver, Charles N.
Managing the four stages of TQM : how to achieve world-class performance/ Charles N Weaver
Syarikat First Agency, 1995
 Buku Teks
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