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Vivie Nurjaningrum Putri Rantyanti, author

Pengaruh service innovation terhadap service quality, customer satisfaction, dan customer loyalty pada Bank di Indonesia = The influence of service innovation on service quality, customer satisfaction, and customer loyalty at Indonesia banking

Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2020

UI - Tesis (Membership)

Annisaa Endah Purwanti, author

Pengaruh service encounters dan experiential value terhadap kepuasan pelanggan dalam restoran fast food (Studi kasus : KFC dan Lotteria) = The effect of service encounters and experiential value of customer satisfaction of fast food restaurant (Case study : KFC and Lotteria)

Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2014

UI - Skripsi (Membership)

Bernaded Oka Anggarani, author

Pengaruh kualitas pelayanan terhadap kepuasan dan loyalitas pelanggan di laboratorium uji = The impact of service quality on customer satisfaction and loyalty in testing laboratory

Fakultas Teknik Universitas Indonesia, 2018

UI - Tesis (Membership)

Muhammad Raffey Satrio Bimo, author

Pengaruh institutional pressure, religious obligation, dan halal knowledge terhadap patronage intention konsumen muslim untuk restoran halal setelah makan di restoran makanan asing yang tidak memiliki logo halal di Indonesia = Impact of institutional pressure, religious obligations, and halal knowledge on patronage intentions of muslim consumers for halal restauration after eating at foreign food restaurants without halal logo in Indonesia

Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2023

UI - Skripsi Membership

Shinta Partiwi Yuliani, author

Analisis pengaruh kualitas pelayanan, kepuasan konsumen, dan Experiental Marketing terhadap Word of Mouth: studi kasus pada Taman Pengembangan Anak Makara Fakultas Psikologi Universitas Indonesia = the Effect of service quality , customer satisfaction, and experimental marketing toward Word of Mouth: case study Taman Pengembangan Anak Makara of Faculty of Psychology at Universitas of Indonesia

Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2012

UI - Skripsi (Open)

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