Bergeron, Bryan P., author
The eternal e-customer : how emotionally intellligent interfaces can create long-lasting customer relationships
McGraw-Hill, 2001
 Buku Teks
Katasha Nabila Kurnianto, author
Delta signal corp leading the luxury automative market through customer integration strategy = Delta/signal corp: memimpin industri otomotif mewah menggunakan strategi customer integration
2017
 UI - Makalah dan Kertas Kerja
Vincent, Laurence, author
Brand real: how smart companies live their brand promise and inspire fierce customer loyalty
[American Management Association;, ], 2012
 eBooks
Emir Ismail Basya, author
Analisa proses pembentukan loyalitas konsumen produk lifestyle dengan pendekatan emotional branding = Analytical process of building in consumer mind for lifestyle product with emotional branding approach
Program Pascasarjana Universitas Indonesia, 2009
 UI - Tesis (Open)
Zemke, Ron
E-Service : 24 ways to keep your customers-when the competition is just a click away
Amacom, 2000
 Buku Teks
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