Hand, Amy, author
Enhance your training brand
American Society for Training & Development, 2010
 eBooks
Rand, Paul M., author
Highly recommended: harnessing the power of word of mouth and social media to build your brand and your business
McGraw-Hill , 2014
 Buku Teks
Ayu Tristin Pujiastuti, author
Pengaruh experiential marketing terhadap pembentukan electronic word of mouth pada Santhai Modern Thai Canteen Restaurant Kota Kasablanka = The influence of experiential marketing on the formation of electronic word of mouth on Santhai Modern Thai Canteen Restaurant Kota Kasablanka
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2018
 UI - Skripsi (Membership)
Arifianka Rahmafebrizsa Buhron, author
Electronic word-of-mouth dan purchase intention dalam layanan digital banking jenius = Electronic word-of-mouth and purchase intention in digital banking service jenius
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2018
 UI - Skripsi (Membership)
Rand, Paul M., author
Highly recommended : harnessing the power of word of mouth and social media to build your brand and your business
McGraw-Hill, 2013
 Buku Teks
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