Rainey, Hal G., author
Understanding and managing public organizations
John Wiley & Sons, 2003
 Buku Teks
Performance, processes and costs: managing service quality with the balanced scorecard
 Artikel Jurnal
Brody, Ralph, author
Effectively managing human service organizations
Sage Publications, 2005
 Buku Teks
Griffin, Ricky W., author
Organization behavior : managing people and organizations
Cengage Learning, 2014
 Buku Teks
Sayles, Leonard R., author
Managing Large Systems: organizations for the future
Harper & Row, 1971
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