The Total quality portfolio : volume one
Strategic Direction Publishers, [date of publication not identified]
 Buku Referensi
The Total quality portfolio : volume two
Strategic Direction Publishers, [date of publication not identified]
 Buku Referensi
Summers, Donna C. S., author
Quality management creating and sustaining organizational effectiveness
Pearson/Prentice Hall, 2005
 Buku Teks
Manalu, Dame Reiny Elvrida, author
Analisis manajemen kualitas pada layanan berbasis kartu dengan menggunakan pendekatan total quality management di Bank XYZ = Analysis of quality management in card based transaction using total quality management approach at Bank XYZ
[Fakultas Ekonomi dan Bisnis Universitas Indonesia;Fakultas Ekonomi dan Bisnis Universitas Indonesia, Fakultas Ekonomi dan Bisnis Universitas Indonesia], 2014
 UI - Tesis (Membership)
Pasaribu, Hiras, author
Pengaruh komitmen, persepsi, dan penerapan pilar dasar Total Quality Management terhadap kinerja manajerial
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2009
 Artikel Jurnal
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