Riana Wahyuningtyas, author
Perlindungan hukum bagi konsumen terhadap gangguan layanan akses data internet oleh PT Smartfren Telecom, TBK sebagai pelaku usaha penyelenggara jasa telekomunikasi ditinjau dari undang undang nomor 8 tahun 1999 tentang perlindungan konsumen = Legal protection for consumers towards disruption of services data access internet by pt smartfren telecom tbk as entrepreneur of telecommunications service provider in terms of law number 8 year 1999 concering consumer protection
2014
 UI - Skripsi (Membership)
Albrecht, Albrecht, author
Customer service management: teams & quality
[American Society for Training & Development Press;, ], 2001
 eBooks
Sharifah Latifah binti Syed A. Kadir
E-Procurement Service Quality in Malaysia
Management Research Center (MRC) Department of Management, Faculty of Economics, University of Indonesia and Philip Kotler Center, 2016
 Artikel Jurnal
Service quality: a concept not fully explored
 Artikel Jurnal
Nilam Amalia Pusparani, author
Penyusunan strategi peningkatan kualitas layanan e-services: Studi kasus direktorat perizinan dan kenelayanan kementerian kelautan dan perikanan = Strategy formulation of service quality improvement of e-services: Case study of directorate of licensing and fisheries ministry of marine affairs and fisheries
Fakultas Ilmu Komputer Universitas Indonesia, 2017
 UI - Tugas Akhir
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