Gaster, Lucy, 1940-, author
Quality in public services : managers' choices
Open University Press, 1995
Buku Teks
Hjelte, George
Public administration of recreational services/ George Hjelte
Lea and Febiger, 1978
Buku Teks
Pollitt, Christopher, author
New perspectives on public services : place and technology
Oxford University press, 2013
Buku Teks
Vital evalution: the value of ICT services in public libraries
Artikel Jurnal
Guidelines for audiovisual materials & services for public libraries
American Library Association, 1970
Buku Referensi
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