Layyina Humaira, author
Hubungan antara gaya penyelesaian konflik dan kepuasan kerja pada perawat = The correlation between conflict resolution style and job satisfaction of nurses
Universitas Indonesia, 2008
 UI - Skripsi (Open)
De Mare, George
Communicating at the top : what you need know about communicating to run an organization / George de Mare
John Wiley , 1979
 Buku Teks
De Cenzo, David A.
Human resource management : concepts and practices/ David A. De Cenzo and Stephen P. Robbins
John Wiley & Sons, 1994
 Buku Teks
Geraldin Christina, author
Pengaruh experiential marketing dan persepsi kemudahan penggunaan terhadap kepuasan dan niat beli konsumen dalam konsep value co-creation pada website gravira = The effect of experiential marketing and perceived ease of use towards customer satisfaction and purchase intention in the concept of value co-creation on gravira website / Geraldin Christina
2014
 UI - Skripsi (Membership)
Dedy Afianto, author
Efektivitas komunikasi pada manajemen krisis untuk mempertahankan kepuasan dan kesetiaan pelanggan : studi pada perusahaan penerbangan PT Lion Air = The effectiveness of communication in crisis management in order to maintain customer satisfaction and customer loyalty : study on the Lion Air Airline
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2013
 UI - Tesis (Membership)
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