Emmanuella Isabella, author
Strategi peningkatan customer loyalty pada situs e-commerce b2c berdasarkan faktor-faktor e-service quality dan product diversification = Strategy to increase customer loyalty on B2C E-commerce site based on e-service quality and product diversification factors
2017
 UI - Skripsi (Membership)
Priyambodo Nur Ardi Nugroho, author
Peningkatan kualitas pelayanan pada industri freight forwarding dengan integrasi IPA dan taguchi = Service quality improvement in freight forwarding industry with integration IPA and taguchi
Universitas Indonesia, 2010
 UI - Tesis (Open)
Kelik Bayundara, author
Pengaruh kualitas program loyalitas terhadap niat rekomendasi Word-of-Mouth : studi kasus Telkomsel Poin = The effects of loyalty program quality on Word-of-Mouth recommendations intentions : case study Telkomsel Poin
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2013
 UI - Skripsi (Membership)
Nyoman Indra Gunadhie, author
Pengaruh kualitas pelayanan bagi terciptanya loyalitas pelanggan pengguna layanan graihalo
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2010
 UI - Tesis (Open)
Adi Kamer Putra, author
Pengaruh customer lifetime value (CLV) dalam meningkatkan profitabilitas dan loyalitas pelanggan hot rolled coil PT Krakatau Steel (Persero) TBK = Effect of customer lifetime value (CLV) in improving profitability and loyalty of customer hot rolled coil in PT Krakatau Steel (Persero) TBK
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2015
 UI - Tesis (Membership)
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