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Muhammad Surur, author

Analisis pengaruh analisis pengaruh procedural justice dan interactional justice dalam perbaikan jasa terhadap kepuasan, switching intention, dan positive word-of-mouth pada jasa berbasis langganan dan non-langganan = The role of procedural justice and interactional justice in service recovery on recovery satisfaction, switching intention, and positive word-of-mouth in subscription service and non-subscription service

Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2019

UI - Skripsi (Membership)

Ira Iriyanty, author

Pengaruh persepsi keadilan pada pemulihan layanan peritel online terhadap kepuasan pada pemulihan keinginan membeli kembali dan word-of-mouth = The impact of perceived justice of online retailer s service recovery on recovery satisfaction repurchase intention and word-of-mouth

Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2014

UI - Tesis (Membership)

Aniza Nurfebriany, author

Analisis service recovery type dan recovery speed terhadap positive word-of-mouth dan repurchase intention pada e-commerce: marketplace = Analysis of service recovery type and recovery speed on positive word-of-mouth and repurchase intention in e-commerce marketplace

Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2017

UI - Skripsi (Membership)

Nadya Annisa Fitria, author

Analisis pengaruh pelayanan karyawan terhadap kepuasan pelanggan dan word of mouth intention pada restoran casual dining di Jakarta = Analysis of the effect of employee service on customer satisfaction and word of mouth intention at casual dining restaurants in Jakarta

Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2019

UI - Tesis (Membership)

Sisca Aulia, author

Pengaruh kualitas layanan terhadap kepuasan dan word of mouth di perguruan tinggi swasta = Effect of service quality satisfaction and word of mouth in public university

Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2015

UI - Tesis (Membership)

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