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Muh Jugo Djarot, author

Analisis pengaruh keadilan perusahaan, teori perilaku terencana dan keyakinan individu sebagai pemicu keterlibatan pelanggan dalam electronic negative word of mouth (e-nwom): studi kasus: jasa transportasi KRL commuter line = Analyzing the influence of theory of planned behavior justice theory and individual beliefs as an antecedents of involvment in electronic negative word of mouth enwom communications: case study: KRL commuter line transportation service

2017

UI - Skripsi (Membership)

Angela Dewi Falencia, author

Pengaruh restaurant satisfaction dan knowledge sharing motivation terhadap electronic word-of-mouth intention dengan peran moderasi technology acceptance factors: studi pada konsumen Kintan Buffet Kota Kasablanka Mall Jakarta Selatan yang menggunakan Instagram = Effects of restaurant satisfaction and knowledge sharing motivation on electronic word-of-mouth intention with the moderating role of technology acceptance factors: study on Kintan Buffet Kota Kasablanka Mall South Jakarta consumers who use Instagram

Fakultas Ilmu Administrasi Universitas Indonesia, 2018

UI - Skripsi (Membership)

Simangunsong, Riris Kristina Angelia, author

Pengaruh customer experience terhadap loyalitas word of mouth dan customer satisfaction pada pengguna internet banking = The impact of customer experience to loyalty to word of mouth and customer satisfaction of internet banking users

Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2015

UI - Tesis (Membership)

Anzil Sifa Fauziah, author

Analisis pengaruh kualitas integrasi saluran melalui omnichannel retailing terhadap customer engagement serta implikasinya pada repurchase intention dan positive word-of-mouth = Analysis the effect of channel integration quality through omnichannel retailing on customer engagement and its implications in repurchase intention and positive word-of-mouth

Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2019

UI - Skripsi (Membership)

Arifianka Rahmafebrizsa Buhron, author

Electronic word-of-mouth dan purchase intention dalam layanan digital banking jenius = Electronic word-of-mouth and purchase intention in digital banking service jenius

Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2018

UI - Skripsi (Membership)

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