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Ichsan Pahlevi, author

Pengaruh AI Chatbot Service Quality Terhadap Perceived Customer Loyalty Melalui Variabel Mediasi Value, Trust, Dan Satisfaction Pada Pelanggan Lazada Di DKI Jakarta = The Influence Of AI hatbot Service Quality On Perceived Customer Loyalty Through Value, Trust And Satisfaction Mediation Variables On Lazada Customers In DKI Jakarta

Fakultas Ilmu Administrasi Universitas Indonesia, 2023

UI - Skripsi Membership

Hary Hans Dwi Hendro Cahyadibroto, author

Pengaruh dari customer perceived value dan brand trust pada brand loyalty pengguna mobil di Jakarta = The Effects of customer perceived value and brand trust on car users brand loyalty in Jakarta

Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2009

UI - Tesis (Open)

Zana Cobhita Arethusa Siswanto, author

Analisis Pengaruh Service Quality, Perceived Value, Trust, dan Price pada Jasa Pengiriman terhadap Customer Loyalty saat Berbelanja Online = Analysis of the Effect of Service Quality, Perceived Value, Trust, and Price on Delivery Services when Shopping Online

Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2022

UI - Tesis (Membership)

Nasution, Yudhita Asih Putri, author

Pengaruh perceived switching cost dan customer satisfaction terhadap customer loyalty = Effects of perceived switching cost and customer satisfaction on customer loyalty

Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2015

UI - Tesis (Membership)

Yulina Lestari, author

Pengaruh service encounter quality dimensions terhadap perceived value, customer satisfaction dan loyalty : peran perceived risk sebagai variabel moderasi (studi kasus pelanggan Salon Johnny Andrean) = The impact of service encounter quality dimensions on perceived value customer satisfaction and loyalty the role of perceived risk as a moderating variable case study customer of johnny andrean salon

Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2014

UI - Skripsi (Membership)

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