Bendell, Tony, author
Benchmarking for competitive advantage
Elex Media Komputindo, 2000
 Buku Teks
Chase, Richard B., author
Operations management for competitive advantage
McGraw-Hill, 2001
 Buku Teks
Bateman, Thomas S., author
Management : building competitive advantage
McGraw-Hill, 1999
 Buku Teks
Whiteley, Richard
Customer centered growth: 5 proven strategies for building competitive advantage / Richard Whiteley
Addison-Wesley Publishing, 1996
 Buku Teks
Shafira Azzahra, author
Analisis Pengaruh Customer Relationship Management Terhadap Competitive Advantage Melalui Customer Loyalty Sebagai Mediasi (Studi pada Shopee) = The Effect of Customer Relationship Management on Competitive Advantage Through Customer Loyalty as a Mediating Variable (Study on Shopee)
Fakultas Ilmu Administrasi Universitas Indonesia, 2024
 UI - Skripsi Membership
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