Felisia Gunawan, author
Pengaruh experiential marketing, service quality terhadap customer satisfaction dan customer loyalty (studi kasus : Mujigae Resto Kelapa Gading) = The effects of experiential marketing service quality toward customer satisfaction and customer loyalty (case study : Mujigae Resto Kelapa Gading)
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2015
 UI - Tesis (Membership)
Gratia Kristines Ekklesia Rotti, author
Analisis pengaruh Experiential Marketing terhadap Customer Satisfaction dan dampaknya terhadap loyalitas pelanggan : studi kasus Blitz Megaplex Grand Indonesia = Analyze the effect of experiential marketing toward customer satisfaction and its impact on customer loyalty : case study Blitz Megaplex Grand Indonesia
Program Pascasarjana Universitas Indonesia, 2012
 UI - Tesis (Open)
Pengaruh dimensi-dimensi customer engagement terhadap customer relationship: studi pada program "love your" body the body shop = The effect of customer engagement dimensions toward customer relationship: study to "love your" body program from the body shop
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2013
 UI - Skripsi (Membership)
Brenda Fania, author
Analisis determinan customer experience dan implikasinya terhadap customer loyalty dan continue usage intention pada aplikasi mobile wallet di Indonesia = Analysis of customer experience determinants and their implications for customer loyalty and continue usage intention on mobile wallet applications in Indonesia
Fakultas Ekonomi dan Bisinis Universitas Indonesia, 2022
 UI - Skripsi (Membership)
Dimas Pandu Wardana, author
Pengaruh Chatbot Marketing Efforts terhadap Customer Response Melalui Communication Quality dan Customer Brand Relationship: Studi Pada Pengguna Tanya Veronika di Apliksi My Telkomsel = The Influence of Chatbot Marketing Efforts on Customer Response through Communication Quality and Customer Brand Relationship: A Study on Tanya Veronika’s User on My Telkomsel Application
Fakultas Ilmu Administrasi Universitas Indonesia, 2023
 UI - Skripsi Membership
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