Ely Yani, author
Analisis relasi teknologi, institusi dan agensi dalam transformasi pelayanan publik di Jakarta : studi kasus implementasi aplikasi qlue bagi RT di kelurahan Galur, Jakarta = Analysis of the relation among technology institution and agencies on the transformation of public services in Jakarta : a case studies implementation application qlue for RT in Kelurahan Galur, Jakarta
2016
 UI - Makalah dan Kertas Kerja
Astri Helmasari, author
Tingkat kepuasan pengguna qlue pemerintah Provinsi DKI Jakarta terhadap penanganan pengaduan pelayanan publik = User satisfaction level of qlue aplication of DKI Jakarta Provincial government on public service complaint handling
2017
 UI - Skripsi (Membership)
Citra Exoria Utami, author
Studi kasus peningkatan kualitas pelayanan publik melalui implementasi strategi komunikasi proaktif pemerintah kota (Kajian pada mal pelayanan publik Kota Bekasi) = The case study improvement of public services Quality through The Implementation of Proactive Communication Strategy of The Governments City. (The Research on Public Services Mall of Bekasi City)
Fakultas Ilmu sosial dan Ilmu Politik Universitas Indonesia, 2018
 UI - Tesis (Membership)
Fabian Dwi Nugroho, author
Analisis kualitas pelayanan pengurusan perizinan dan non perizinan pada masa pandemi COVID-19 di Unit Pengelola Penanaman Modal dan Pelayanan Terpadu Satu Pintu (UP PMPTSP) Kecamatan Ciracas Pemerintah Provinsi Daerah Khusus Ibukota Jakarta = Quality analysis of licensing and non licensing management services during the COVID-19 pandemic in the Unit of Integrated Investment and Services in Ciracas District, the Government of the Special Capital Region of Jakarta
Fakultas Ilmu Administrasi Universitas Indonesia, 2021
 UI - Skripsi (Membership)
Fabian Dwi Nugroho, author
Analisis kualitas pelayanan pengurusan perizinan dan non perizinan pada masa pandemi COVID-19 di Unit Pengelola Penanaman Modal dan Pelayanan Terpadu Satu Pintu (UP PMPTSP) Kecamatan Ciracas Pemerintah Provinsi Daerah Khusus Ibukota Jakarta = Quality analysis of licensing and non licensing management services during the COVID-19 pandemic in the Unit of Integrated Investment and Services in Ciracas District, the Government of the Special Capital Region of Jakarta
Fakultas Ilmu Administrasi Universitas Indonesia, 2021
 UI - Skripsi (Membership)
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