Solomon, Micah, author
High-tech, high-touch customer service: inspire timeless loyalty in the demanding new world of social commerce
[American Management Association;, ], 2012
 eBooks
Siti Zaneta Anindita, author
Pengaruh electronic Customer Relationship Management (e-CRM) terhadap e-loyalty melalui e-satisfaction pada situs fashion online Zalora Indonesia = The influence of electronic Customer Relationship Management (e-CRM) towards e-loyalty through e-satisfaction on online fashion store website Zalora Indonesia
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2016
 UI - Skripsi (Membership)
Tobing, Evelyn Margaretha Ully, author
Peningkatan Loyalitas dengan Melakukan Segmentasi Pelanggan Berdasarkan Customer Lifetime Value pada UMKM Fashion Etnik Modern = Increasing Loyalty by Segmenting Customers Based on Customer Lifetime Value in Modern Ethnic Fashion MSMEs
Fakultas Teknik Universitas Indonesia, 2023
 UI - Skripsi Membership
Hardiansyah, author
Meningkatkan loyalitas melalui segmentasi pelanggan pada usaha kecil dan menengah (UKM) dengan metode customer lifetime value dan association rule: studi kasus UKM fashion = Increase loyalty through customer segmentation in small and medium enterprises (SMES) method of customer lifetime value and association rule: case study fashion SME
2018
 UI - Skripsi (Membership)
Dian Ayu Puspitasari, author
Analisis design-reality gap pada Layanan Aspirasi dan Pengaduan Online Rakyat (LAPOR!) = Design-reality gap analysis of Layanan Aspirasi dan Pengaduan Online Rakyat (LAPOR!).
Fakultas Ilmu Administrasi Universitas Indonesia, 2021
 UI - Tesis (Membership)
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