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Nadya Zharah Ayuningtyas, author

Pengaruh electronic word of mouth (e-WOM) melalui media sosial terhadap minat beli konsumen: studi pada Ojju k food = The effect of electronic word of mouth through social media towards purchase intention: study on Ojju k food

Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2017

UI - Skripsi (Membership)

M Farid Nuranshory, author

Faktor-faktor penentu customer experience dan pengaruhnya terhadap customer experience satisfaction dan customer emotion satisfaction dikaitkan dengan relationship quality dan customer loyalty di industri perbankan = Determinants of customer experience and its influence on customer experience satisfaction and customer emotion satisfaction associated with relationship quality and customer loyalty in the banking industry

2013

UI - Tesis (Membership)

Lily Siswani, author

Membangun kepuasan dan kepercayaan konsumen terhadap penyedia layanan internet ponsel = Building customer satisfaction and trust in mobile internet service provider

Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2014

UI - Tesis (Membership)

Muhamad Vadly Rahmatullah, author

Pengaruh Service Quality terhadap Word of Mouth melalui Customer Satisfaction pada Pengunjung Museum Seni Rupa dan Keramik = The Influence of Service Quality towards Word of Mouth through Customer Satisfaction on Museum Seni Rupa dan Keramik's Visitor

Fakultas Ilmu Administrasi Universitas Indonesia, 2019

UI - Skripsi (Membership)

Dian Maradona, author

Pengaruh kesetiaan dan kepuasan pelanggan terhadap perilaku berpindah pada internet service provider = Effects of loyalty and customer satisfaction toward switching intention toward internet service provider

Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2015

UI - Skripsi (Membership)

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