See Allo

Schmitt, Bernd., author

Customer experience management : a revolutionary approach to connecting with your customers / Bernd H. Schmitt

Wiley, 2003

Buku Teks

Siti Hanifa Azanda, author

Pemasaran secara relasional pada niche dalam media sosial (analisis komunikasi pemasaran online shop pakaian big size dalam jejaring media sosial) = Relationship marketing at niche in social media marketing communication (analysis in big size clothing online shop through social media networking)

Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2016

UI - Tesis (Membership)

Arkazha Aradenta, author

Analisis pengaruh perceived benefits dari program loyalitas terhadap kepuasan kualitas hubungan dan loyalitas pada program (Studi kasus program loyalitas Cafe lokal di Indonesia) = Analysis of the effect of perceived benefits from loyalty program on satisfaction with the program relationship quality and loyalty to the program (Case study loyalty program of local Cafe in Indonesia)

Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2014

UI - Skripsi (Membership)

Asrianda Syah Putra, author

Analisis pengaruh service quality, perceived value, perceived image, satisfaction, dan customer engagement terhadap behavioral intention dari penumpang maskapai penerbangan komersial domestik = The Influence of service quality, perceived value, perceived image, satisfaction, and customer engagement on behavioral intention of domestic commercial airline passengers

Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2018

UI - Tesis (Membership)

Gina Karlina, author

Analisa pengaruh perceived scarcity terhadap willingness to buy melalui variabel mediasi perceived value (studi kasus pada nokia lumia batman series) = Analysis of perceived scarcity effect on willingness to buy through mediating variables perceived value (a study on nokia lumia batman series)/ Gina Karlina

2012

UI - Tesis (Membership)

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