Perkembangan relationship marketing dan relevansinya dalam praktik pemasaran jasa
 Artikel Jurnal
McDonald, Malcolm HB.
Rencana pemasaran = marketing plans; how to prepare them how to use them / Malcolm HB. McDonald, penerjemah Purwati Pudjiastuti
Pertja Jakarta, 1986
 Buku Teks
Muhammad Jamaluddin El-Fandy
Al-Qur'an tentang alam semesta=On islamic verses in the Quran/Muhammad Jamaluddin El-Fandy; Abdul Bar Salim [penerjemah]
Bumi Aksara , 1995
 Buku Teks
Lovelock, Christopher H., author
Services marketing
Pearson Prentice Hall, 2001
 Buku Teks
Lovelock, Christopher H., author
Services marketing
Prentice-Hall, 2000
 Buku Teks
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