See Allo

Gerson, Richard F., author

Mengukur Kepuasan Pelanggan=measuring customer satisfaction

PPM, 2002

Buku Teks

Samto Hadi Isnanto, author

Improving employee job satisfaction in aviation industry

Pusat Penelitian dan Pengabdian Pada Masyarakat (P3M) STTA, 2021

Artikel Jurnal

Ade Barsya, author

Anaiisis keterkaitan faktor-faktor karakteristik pasien dengan kepuasannya melaiui pengukuran harapan dan persepsi pasicn tersebut di instalasi Rawat Inap Rumah Sakit Islam AI lhsan Bandung pada tahun 2005 = Interrelated patient characteristic factors analysis and satisfaction by measuring the patient expectations and perceptions in hospitalization installation of Al Ihsan Islamic Hospital on the year 2005

Fakultas Kesehatan Masyarakat Universitas Indonesia, 2006

UI - Tesis (Membership)

Graban, Mark, author

Lean hospitals : improving quality, patient safety, and employee engagement

CRC Press, 2012

Buku Teks

Cunningham, Lynne, author

The quality connection in health care : integrating patient satisfaction and risk management

Jossey-Bass, 1991

Buku Teks

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