Temperley, Alison, author
Inside knowledge: how women can thrive in professional service firms
Emerald, 2017
 eBooks
Toister, Jeff, author
Service failure: the real reasons employees struggle with customer service and what you can do about it
[American Management Association;;;, ], 2013
 eBooks
Swamy, Narayan, author
Tigers of Lanka : from boys to guerrillas
Vijitha Yapa Publications, 2006
 Buku Teks
The stars and stripes story of World War II / edited, Robert Meyer
David McKay Company, Inc., 1960
 Buku Teks
Fenvessy, Stanley J.
Keep your customers (and keep them happy)
Dowjones-Irwin, 1976
 Buku Teks
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