Customer service: strategies for the health care environment
Health Insurance Association, 2002
Buku Teks
Measuring service quality in the networked environment: approaches and considerations
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Application environment specification (AES) : operating system programming interfaces volume : revision A
Open Software Foundation
Prentice-Hall, 1990
Buku Referensi
Porter, Kent, author
Stretching turbo pascal : advanced programming in the MS-DOS environment
Prentice-Hall, 1987
Buku Teks
Where's the library in service learning?: models for engaged library instruction John S.Riddle
Artikel Jurnal
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