Users'perceptions of library service quality: a libqual+qualitative study
 Artikel Jurnal
Service perspectives for the digital library remote reference services
 Artikel Jurnal
The olympic training field for palnning quality library service
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Coote, Helen
How to market your library service effectively
 Buku Referensi
Payne, Shelia, author
Glorier business library: delivering customer service
Glorier International, 1999
 Buku Referensi
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