Fifty years of silent service: a peek inside the Cia Library
 Artikel Jurnal
Building a successful customer-service culture : a guide for library and information managers
edited by Maxine Melling; Joyce Little
Facet Publishing, 2004
 Buku Teks
Shiddiq Sugiono, author
Peran chatbot dalam mendukung smart service pada smart library
Pusat Jasa Perpustakaan dan Informasi, 2021
 Artikel Jurnal
Adisurya Aulia Rahman, author
Modal sosial dalam layanan perpustakaan Universitas Paramadina = Social capital in library service at library of Paramadina University
2014
 UI - Skripsi (Membership)
Vanka Adyannisa, author
Modal sosial dalam layanan Perpustakaan Umum Kota Depok = Social capital of library service at Depok Public Library
Fakultas Ilmu Pengetahuan dan Budaya Universitas Indonesia, 2018
 UI - Skripsi (Membership)
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