Feby Elita, author
Layanan referensi perpustakaan perguruan tinggi : studi kasus perpustakaan Universitas Indonesia = Reference service at the academic library : a case study at the University of Indonesia's library
Fakultas Ilmu Pengetahuan dan Budaya Universitas Indonesia, 2014
 UI - Skripsi (Membership)
Mustika Wati, author
Penggunaan Layanan Perpustakaan Oleh Peneliti: Studi Kasus di Perpustakaan DPRRI = Library service use by researcher : case study in library of DPRRI
Fakultas Ilmu Pengetahuan dan Budaya Universitas Indonesia, 2011
 UI - Tesis (Open)
Shera, Jesse H., author
Introduction to library science : basic element of library service
Libraries Unlimited, 1976
 Buku Teks
Unobtrusive data analysis of digital reference questions and service at the internet public library: an exploratory study
 Artikel Jurnal
Psychometric properties of scores from the web-based libQual+study of perceptions of library service quality
 Artikel Jurnal
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