Okta Reni Azrina RA, author
Representasi budaya organisasi pada layanan referensi di Perpustakaan Kenanga = Representation of organizational culture on reference services in The Kenanga Library
Fakultas Ilmu Pengetahuan dan Budaya Universitas Indonesia, 2019
 UI - Tesis (Membership)
A Strategic analysis of the delivery of service in two library reference departements Elsa Sjolander,Richard Sjolander
 Artikel Jurnal
Diffusion of an innovation: digital reference service in carnegie foundation master's(comprehensive)academic instution libraries Marilyn domas White
 Artikel Jurnal
Remote library users-needs and expectations
 Artikel Jurnal
Feby Elita, author
Layanan referensi perpustakaan perguruan tinggi : studi kasus perpustakaan Universitas Indonesia = Reference service at the academic library : a case study at the University of Indonesia's library
Fakultas Ilmu Pengetahuan dan Budaya Universitas Indonesia, 2014
 UI - Skripsi (Membership)
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