Users' hierarchical perspectives on library service quality: a "LibQUAL+" study
 Artikel Jurnal
Rina Wahyuni, author
Penciptaan pengetahuan pada diklat layanan perpustakaan di Perpustakaan Nasional = Knowledge creation in library service training in National Library of Indonesia
Fakultas Ilmu Pengetahuan dan Budaya Universitas Indonesia, 2020
 UI - Tesis (Membership)
Handbook of library training practice
edited by Ray Prytherch
Gower , 1990
 Buku Teks
Parry, Julie, author
Induction: library training guides
Librry Association Publishing, 1993
 Buku Teks
Usulan rancangan indikator pengukuran kinerja service scorecard untuk kualitas jasa pada diklat pelayaran = The suggestion of indicator service performance measurement design of service scorecard for service quality to the marine training and education
Fakultas Teknik Universitas Indonesia, 2009
 UI - Tesis (Open)
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