Spiller, David, author
Providing materials for library users
Library Association Publishing, 2000
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Jordan, Peter, author
The academic library and its users
Gower, 1998
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Two short forms of the libqual+survey: assessing users perceptions of library service quality Bruce Thompson,Collen Cook,Fred Heath
 Artikel Jurnal
THe OPEC fund for International Development
Annual report 1998
New York : THe OPEC fund for International Development, 1998,
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Trade and development report, 1998
United Nations
United Nations, 1998
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