Tortoriello, Thomas R.
Communication in the organization : an applied approach /Thomas R. Tortoriello, Stephen J. Blatt and Sue Dewine
MaGraw-Hill , 1978
 Buku Teks
Lacy, Stephen
Media management: a casebook approach / Stephen Lacy, Ardyth B. Sohn and Jan LeBlanc Wicks
Lawrence Erlbanan Associates, 1993
 Buku Teks
Teare, Richard, author
Consumer marketing : a resources-based approach for the hospitality and tourism industries / Richard Teare and Stephen Calver
Cassell, 1996
 Buku Teks
Smith, H.W., author
Strategies of social research : the methodological imagination
Prentice-Hall, 1981
 Buku Teks
Hammersley, Martyn, author
Whats wrong with etnography : methodological explorations
Routledge, 1992
 Buku Teks
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