The olympic training field for palnning quality library service
Artikel Jurnal
Hernon, Peter, author
Assessing service quality: satisfying the expectations of library customers
American Library Association, 2015
Buku Teks
Consumers' perceptions on the service quality in the motor vehicle repair and service industry: an exploratory study in Klang vallley, Malaysia
Artikel Jurnal
Edwards, Cecil, author
Bruce of Melbourne man of two worlds
Heinemann, 1965
Buku Teks
Mukhamad Khaerudin, author
Kualitas layanan perpustakaan esa unggul dari sudut pemustaka mahasiswa S1, S2,dan dosen menggunakan metode libqual = The quality of library services can be assessed from the user point of view this research aimed toassess the quality service of Esa Unggul University s library based on users desiredexpectations the study was conducted in Universitas Esa Unggul library
2015
UI - Tesis (Membership)
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