Phillips, Jack J., author
Measuring for success: what CEOs really think about learning investments
American Society for Training & Development, 2009
 eBooks
Chen, Ching-chin
Zero-base budgeting in library management: a manual for librarians / By Ching-chin Chen
Oryx Press , 1980
 Buku Teks
One-stop shopping for librarians at the library place.com Renee J.Vaillancourt
 Artikel Jurnal
Chadwick, Peter, author
Understanding paranoia : what causes it, how it feels and what to do about it
Thorsons, 1995
 Buku Teks
Hoffman, K. Douglas
Essentials of services marketing
Harcourt College Publishers, 2002
 Buku Teks
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