Mewujudkan green aviation di Indonesia
Puslitbang Transportasi Udara, Balitbang Perhubungan, Kementerian Perhubungan RI; editor, Rohmat Haryadi, Wasjud, Fresilia Vebriani
Balitbang Perhubungan Kemenhub RI, 2018
 Buku Teks
Ury Puspa Praninditya Putri, author
Evaluasi efektivitas pelatihan pelayanan prima di RSIA Puspa Husada Bekasi tahun 2013 = Effectiveness evaluation of service excellence training in Puspa Husada Women's and Children's Hospital Bekasi 2013
2013
 UI - Tesis (Membership)
Margaretha, author
Proses pelayanan prima di Instalasi Rawat Jalan Rumah Sakit Umum Pusat Persahabatan tahun 2012 = The process of prime services at Outpatient Unit in Persahabatan General Hospital year 2012
Fakultas Kesehatan Masyarakat Universitas Indonesia, 2012
 UI - Skripsi (Membership)
Rassorani Christina O., author
Laporan praktek kerja profesi apoteker di Apotek Puter Jl. Puter Blok ED 1/44 Bintaro Jaya Sektor V, Tangerang Periode 6 Juli - 14 Agustus 2009 : Pelayanan prima apotek
Universitas Indonesia, 2009
 UI - Tugas Akhir
Apriliando Adhi Rinaldy, author
Analisis kompetensi pustakawan bagian bagian pelayanan di Perpustakaan Mahkamah Agung Republik Indonesia = Competency analysis librarian of services at the library section supreme court of Indonesia
2014
 UI - Skripsi (Membership)
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