Stewart, Rosemary, author
Choices for the manager
Prentice-Hall, 1982
 Buku Teks
United Nations Population Fund
Choices and responsibilities
UNFPA, 1994
 Buku Teks
Stewart, Rosemary, author
Choices for the manager
Prentice-Hall, 1982
 Buku Teks
Water quality and treatment : a handbook of public water supplies
The American Water Works Association, Inc.
McGraw-Hill, 1971
 Buku Referensi
Azhar Kasim, author
Analysis on mobile samsat`s public service quality
2011
 Artikel Jurnal
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