Iis Mazhuri, author
Analisis tingkat kepuasan wajib pajak terhadap pelayanan Kantor Pelayanan Pajak Badan Usaha Milik Negara = The analysis of taxpayers satisfaction toward the services of Kantor Pelayanan Pajak BUMN
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2006
 UI - Tesis (Membership)
Rumondang, Fergie Yemima, author
Analisis pengaruh service recovery strategy terhadap satisfaction recovery melalui perceptions of justice studi kasus pada service recovery pelanggan trac astra rent a car = The analysis of service recovery strategy that affect satisfaction recovery via perceptions of justice dimensions case study in service recovery to customer trac astra rent a car rental jakarta branch
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2013
 UI - Skripsi (Membership)
Gita Desyanti, author
Analisis pengaruh kualitas e service terhadap kepuasan sikap terhadap website dan niat perilaku pada situs toko online mataharimall com = E service quality analysis on satisfaction attitude to the website and behaviour intentions towards mataharimall com online shop
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2015
 UI - Skripsi (Membership)
Nadya Annisa Fitria, author
Analisis pengaruh pelayanan karyawan terhadap kepuasan pelanggan dan word of mouth intention pada restoran casual dining di Jakarta = Analysis of the effect of employee service on customer satisfaction and word of mouth intention at casual dining restaurants in Jakarta
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2019
 UI - Tesis (Membership)
Mochammad Auditya Brilliant, author
Analisis pengaruh kepuasan dan kepercayaan e-customer terhadap loyalitas e-Customer pada pelanggan e-commerce di Jabodetabek = Influence analysis of satisfaction and trust toward e-Customer loyalty to e-commerce customer in greater Jakarta
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2013
 UI - Skripsi (Membership)
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